Welcome
Center One LLC is a growing Customer Relationship Management Services Company, located in Buffalo,NY dedicated to delivering strategic initiatives which result in business value and operational gains to our clients. Since 2005 we have cultivated a “business model” focused on optimizing customer service and revenue within a suite of process outsourcing services. We offer a wide variety of solutions that feature predictive outbound, inbound, and call blending technology. Let Center One LLC drive the solutions that will retain, grow, and manage your customer needs today and in the future.
Inbound Call Center
- Appointment Scheduling
- Conference & Registration
- Direct Marketing/ Infomercial Response
- Live or Automated After Hours Answering Service
- Quality Survey Transfers
- Order Taking
- Up Sell or Cross Sell
- Web Based Customer Care Support
- Specialized First Party Collections
Outbound Call Center
- Sales
- Survey
- Information Research Studies
- Polling
- Customer Follow-up / Feedback
- Service or Software Upgrades
- Promotional Campaigns (Insurance, Balance Transfers, Special APR's, Custom)
- Specialized First Party Collections
- Automated Mass Dial Campaigns (Custom Recorded)
- Lead Generation
Support Services
- Client Tailored Auditing
- Call Monitoring
- Compliance Department
- Correspondence Department
- Quality Assessments
- Full Scale Reporting Department
- Dedicated Programming Department
- Expert In-House IT Support
- Time and Attendance Center
- Large Scale Human Resource Department
- Customized Call Scripting
- Unsurpassed Skip Tracing
